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Red Cat Distribution has pride in the service levels
we provide to our partners. Our philosophy is to be an extension to
our clients’ businesses, by offering skilled and efficient support,
to minimising system downtime and maximise your focus on selling.
Whether you require pre or post-sales support, our
staff are easy to contact and pleased to help. Our approach and
range of support options will enable you to offer a number of
solutions and sell with confidence.
Our standard levels of warranty cover are as follows.
1 to 3 Years Return to Base Service (Labour only)
1 to 3 Years Return to Base Service (Parts & Labour)
1 to 3 Years Next Business Day On-Site Service
1 to 3 Years Advance Replacement Service
Warranty repairs on Red Cat systems are carried out
at our production centre. This, together with a low
failure rate, helps us consistently provide a fast turnaround on
system repairs. Telephone support is provided by our skilled
technical team, which assists clients in the diagnosis of problems
and can often resolve issues without further intervention. Should
any warranty work be required, we can liaise with you to ensure you
are aware of the status of a repair and any suitable feedback
regarding the cause.
Further details on our standard warranty options and
tailored service levels, such as out of hours
support, are available on request. Red Cat are focussed on making
your business successful. |
